GENERAL TERMS AND CONDITIONS EXPERIENCE25

Article 1 – Applicability of the general terms and conditions

These general terms and conditions apply to all offers made by the private limited liability company Experience25 BV (Experience25) and each assignment agreement between Experience25 and a client (Client) for the provision of services (Agreement). In the event of a conflict between the provisions of these general terms and conditions and an Agreement, the provisions of the Agreement shall prevail. Experience25 expressly rejects the applicability of conditions that the Client declares applicable.

Article 2 – Formation and content of an Agreement

A quotation is a written offer to perform work within the framework of an Agreement. Quotations expire after 30 days. An Agreement is concluded after written confirmation. Changes to an Agreement can only be agreed in writing.

Article 3 – Prices and terms of payment

If Experience25 and the Client have not agreed on a fixed fee, Experience25 will charge the hours actually spent at an hourly rate of €100,00. Experience25 will also charge costs that are necessary for the execution of an Agreement. If confronted with price increases during the execution of the Agreement (for example from partners and suppliers), Experience25 may pass these on to the Client. All prices quoted by Experience25 are exclusive of VAT, levies and other costs. Invoices from Experience25 must be paid no later than 14 days after the invoice date, without deduction or settlement. Each payment term is a strict deadline. If this term is exceeded, the Client shall be in default by operation of law, without notice of default being required. The Client is then obliged to pay statutory commercial interest and collection costs. The collection costs are determined by Experience25 on the basis of the scale of extrajudicial collection costs. In the event of liquidation, bankruptcy, seizure or suspension of payment of the Client, the claims of Experience25 against the Client are immediately due and payable.

Article 4 – Responsibility of Experience25

The execution of the Agreement takes place exclusively under the responsibility of Experience25. The operation of Sections 7:404 and 7:407 paragraph 2 of the Dutch Civil Code is excluded. Experience25 will execute an Agreement to the best of its understanding and ability and in accordance with the requirements of good workmanship. The obligations of Experience25 that arise from an Agreement are best efforts obligations. Exceeding a stated term is no reason to terminate the Agreement. In addition, Experience25 shall not owe any compensation in such cases. Complaints about the execution of an Agreement must be clearly formulated and made known as soon as possible, but at least within a period of 14 days. Experience25 is not liable for damage (direct, indirect or consequential damage) as a result of the execution of an Agreement (such as damage caused by the advice issued by Experience25). More specifically, the following is excluded: loss of income, missed savings, reputation damage or imposed fines and/or (tax) levies. Possible damage to be compensated by Experience25 is in any case limited to any payment by the insurer of Experience25. If the insurer of Experience25 does not pay out, the liability of 2 Experience25 is in any case limited to the amount charged by Experience25 to the Client for that Agreement. If it concerns an Agreement with a duration of more than 2 months, the liability of Experience25 is further limited to the amount charged over the last two months. The Client indemnifies Experience25 against liability for damage and losses suffered by third parties. If Experience25 engages other parties in the execution of the Agreement, it does so in consultation with the Client. Such parties can fully rely on the provisions of these general terms and conditions. Experience25 is not liable for any shortcomings of these parties.

Article 5 – Client’s Responsibility

Client must cooperate fully and provide information that is necessary or useful for the execution of the Agreement. Experience25 is not liable for damage arising because the Client has provided incorrect or incomplete information. If Experience25 is unable to execute an Agreement, or is unable to do so in full because the Client does not provide the necessary cooperation, Experience25 may terminate the Agreement with immediate effect and will charge the Client for the damage it has suffered up to a maximum of the amount that Experience25 would have charged if it had been able to execute the Agreement.

Article 6 – Suspension and termination of an Agreement

If Experience25 is unable to execute an Agreement, or is unable to execute it in full, due to circumstances beyond its control (force majeure), it may suspend its work. Experience25 shall not owe any compensation in such cases. Experience25 is also authorised to suspend its activities if the Client does not or not fully comply with the obligations arising from an Agreement. Experience25 is authorised at all times to terminate an Agreement in writing with due observance of a notice period of 2 months. In the event of liquidation, bankruptcy, seizure or suspension of payment of the Client, Experience25 is authorised to terminate an Agreement immediately.

Article 7 – Privacy

Experience25 shall take the necessary care when processing the Client’s personal data. A copy of the privacy policy of Experience25 can be consulted on its website: www.experience25.nl.

Article 8 – Confidentiality

Experience25 and the Client mutually undertake to keep confidential all confidential information which they have obtained from each other or from third parties in the context of the execution of an Agreement. Information is considered confidential if it has been communicated by the other party or if it results from the nature of the information.

Article 9 – Intellectual property

Experience25 reserves the rights and authority vested in it under the Copyright Act and other intellectual property laws and regulations. If, as a result of the execution of the Agreement, developments and/or works arise which are eligible for intellectual property protection, Experience25 can make a claim to this effect and assign these intellectual property rights to its name and/or register them where necessary. 3

Article 10 – Disputes

All Agreements to which these general terms and conditions relate shall be governed by Dutch law. Any disputes will be submitted to the District Court of Oost-Brabant, location Eindhoven.